Refund policy

Return & Refund Policy

At ODESSIA, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, we are here to help.

1. Return Eligibility

You may request a return if:

You received a damaged or defective product.
You received the wrong product.
Your order is incomplete or an item is missing.
The product is significantly different from what was described on our website.

To be eligible for a return, the product must be unused, in its original condition, and preferably in its original packaging.

2. Return Request Period

You must contact us within 7 days of receiving your order to request a return.

Please provide:

Your order number.
A clear description of the issue.
Clear photos or videos showing the product and the problem.

Our team will review your request and let you know whether the return is approved.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other reasons.

Products that have been used, damaged after delivery, altered, or returned without prior approval may not be accepted.

4. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed through the available payment method.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

5. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund.

6. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we will cover the applicable return shipping cost.

For other return requests, return shipping costs may be the responsibility of the customer.

7. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through a suitable refund method after the returned product has been received and approved.

Additional information may be requested to process the refund.