Privacy policy

Privacy Policy

At ODESSIA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Your name.
Phone number.
Email address.
Billing and delivery address.
Order and purchase details.
Payment-related information.
Information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Confirm and communicate with you about your orders.
Provide customer support.
Process returns, exchanges, and refunds.
Improve our website, products, and services.
Prevent fraud, misuse, or unauthorized activity.
Send important updates related to your orders or account.
Send promotional messages or offers where permitted and where you have agreed to receive them.

3. Payment Information

Payments may be processed through third-party payment providers.

ODESSIA does not need to store your complete payment card details when payment processing is handled by a third-party provider.

Payment providers may collect and process your payment information according to their own privacy policies and terms.

4. Cash on Delivery

For Cash on Delivery (COD) orders, we may use your name, phone number, and delivery address to confirm and deliver your order.

Our courier partners may also receive the information necessary to complete the delivery.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

Courier and delivery companies.
Payment service providers.
Shopify and other technology service providers.
Customer support or business service providers.
Government authorities or law enforcement when legally required.

These parties may only receive information necessary to provide their services or meet legal requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant services or marketing.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services and Links

Our website may contain links or integrations to third-party websites and services.

ODESSIA is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing them with your personal information.

9. Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or if you want to request an update or correction to your information.

You may also choose not to receive promotional communications from us by contacting our customer support team or using the unsubscribe option provided in promotional messages, where available.